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Privacy Policy

Last Updated: 10/21/2024

At AgentStation Inc. ("AgentStation," "we," "us," or "our"), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our website, applications, and services (the "Services").

Through the use of agentstation.ai and our Services, you are therefore consenting to the data collection procedures expressed in this Policy.

Your use of AgentStation's Services is also governed by our Terms of Use, which incorporates this Privacy Policy. Any terms used in this Policy without definition have the meanings given to them in the Terms of Use.

We reserve the right to make changes to this Policy at any given time. We will notify you of changes by posting the updated policy on our website, sending you an email, or through other appropriate means. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

Specifically, this Policy will inform you of the following:

  1. What Personal Data is collected from you through our Services, including information considered "personally identifiable information," "personal information," or "sensitive personal information" under applicable data privacy laws;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your information.

This Policy does not apply to the practices of third-party companies that we do not own or control, or to individuals that we do not employ or manage.

2. Personal Data We Collect​

2.1 Categories of Personal Data​

It is always up to you whether to disclose Personal Data to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with our Services.

We collect the following categories of Personal Data:

  • Profile/Contact Data: Name, email address
  • Payment Data: Financial account information, payment card type, last 4 digits of payment card, billing address, phone number
  • Device/IP Data: IP address
  • Web Analytics: Web page interactions, referring webpage/source, usage statistics
  • Geolocation Data: IP-address-based location information

2.2 Business Purposes for Collection​

We collect Personal Data for the following purposes:

  • Providing, Improving, Maintaining and Securing the Services:
    • Account creation and management
    • Order processing, transactions, and billing
    • Providing requested products, services, and information
    • Support and assistance
    • Service improvements (testing, research, analytics, development)
    • Content and communication personalization
    • Fraud protection, security, and debugging
  • Marketing the Services, and Gauging the Effectiveness of our Marketing:
    • Marketing and sales activities
    • Site and marketing analytics
  • Corresponding with You:
    • Responding to inquiries
    • Sending important information and updates

2.3 Other Permitted Purposes​

We may also collect, use, and disclose your Personal Data for legal purposes, including:

  • Complying with laws, regulations, legal processes, or government requests
  • Preventing, detecting, and investigating security incidents and illegal activities
  • Protecting the rights, property, and safety of AgentStation, our users, or others
  • Enforcing our agreements
  • Addressing claims of infringement
  • Resolving disputes

2.4 Sources of Personal Data​

We collect Personal Data from:

  • You: Information you provide directly, including when you create an account, use interactive tools, complete surveys, contact us, or access location-enabled features.
  • Cookies and Similar Technologies: Information collected automatically through cookies, pixel tags, web beacons, and similar technologies (see "Tracking Tools" section below).
  • Third Parties: Information received from third parties, such as social media platforms (if you connect your account) or service providers.

3. How We Disclose Your Personal Data​

We may disclose your Personal Data to the following recipient categories:

  • Service Providers: Third-party companies that assist us in providing and improving the Services, such as hosting providers, payment processors, analytics companies, and customer support vendors.
  • Parties You Authorize, Access, or Authenticate: This includes other users of the Services, social media platforms (if you choose to connect your account), and other third-party services you access through our platform.
  • Legal Obligations: We may disclose Personal Data to comply with applicable laws, regulations, legal processes, or government requests.
  • Business Transfers: We may transfer your Personal Data in connection with a merger, acquisition, bankruptcy, or other corporate transaction.

4. Data That is Not Personal Data​

We may anonymize or aggregate Personal Data so that it can no longer be used to identify you. We may use and disclose this anonymized data for any purpose, including analytics, research, and product development.

5. Tracking Tools, Advertising, and Opt-Out​

5.1 Cookies and Similar Technologies​

We use cookies and similar technologies ("Cookies") to:

  • Recognize your browser
  • Analyze trends and user behavior
  • Improve the functionality and performance of the Services
  • Personalize your experience
  • Deliver targeted advertising

5.2 Types of Cookies​

  • Essential Cookies: Necessary for the basic functionality of the Services.
  • Functional Cookies: Remember your preferences and personalize your experience.
  • Performance/Analytical Cookies: Help us analyze website traffic and usage patterns.

5.3 Managing Cookies​

You can manage your Cookie preferences through your browser settings. Most browsers allow you to block or delete Cookies. However, disabling Cookies may limit your ability to use certain features of the Services.

5.4 Workstation Recorder Feature​

Our Services include a Workstation Recorder Feature that allows you to record your workstation sessions. These recordings are stored and are accessible to you. Do not use this feature unless you have appropriate data privacy and security practices in place and have obtained any required consents.

6. Data Security​

We implement appropriate physical, technical, and administrative safeguards to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention​

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing and improving the Services
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our agreements

We may anonymize data for analytical purposes.

8. Personal Data of Children Under the Age of 13​

AgentStation Inc.'s Services are not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall take the necessary steps to ensure that such information is deleted, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use our Services.

9. Unsubscribe or Opt-Out​

All users of our Services have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our Services please send an email that you wish to unsubscribe to support@agentstation.ai. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out.

10. Security​

While no online service is 100% secure, we work hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.

11. Transfer of Data​

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Please be aware that if you choose to give us information while you are not in the US, your data may be transferred to and processed in the US. Your agreement to the transfer is shown by your acceptance of this Privacy Policy and your submission of such information.

AgentStation will take all reasonably required actions to handle your data securely and in compliance with this privacy policy. Your personal data will not be transferred to another organization or nation unless sufficient safeguards, such as those pertaining to the security of your data and other personal information, are in place.

12. Your Privacy Rights​

Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:

  • Right to Access: You may have the right to request access to and obtain a copy of the Personal Data we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccuracies in your Personal Data.
  • Right to Erasure: You may have the right to request that we delete your Personal Data in certain circumstances.
  • Right to Restriction of Processing: You may have the right to restrict the processing of your Personal Data in certain circumstances.
  • Right to Data Portability: You may have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You may have the right to object to our processing of your Personal Data in certain circumstances.

13. Contact Us​

If you have any questions or requests regarding this Privacy Policy or our data practices, please contact us at support@agentstation.ai.